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Your Rights and Our Policy Commitments

Your scorito account is governed by terms that depend on your state — access, account conduct, and payouts each follow local law in your eligible region. We've put the key rules here so you know exactly what applies to your account.

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scorito Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

Reach Our Policy and Legal Team

Questions about how our terms apply to your account, how to request your data, or how to flag a policy issue? Our team handles legal and policy queries the same way they handle account help — through live chat, email, or by pointing you to the right state authority. If you're reaching out about a PayPal or Venmo transaction that's on hold, have your account ID and the last four digits of the linked wallet or Play+ card ready.

Team online

Live Chat

Reach our policy and account team through live chat inside your scorito account. We handle questions about terms, data requests, and account disputes as they come in.

Email Support

Send detailed policy questions or data access forms to our support email. We handle account-related legal requests within our standard processing window, typically a few business days.

State Authority Referral

If your complaint involves your state's gaming authority, we'll connect you with the correct reporting channel for your eligible region and help facilitate the handoff.

DATA AND SECURITY

How We Protect Your Account and Data

Your account data doesn't sit in a black box. We store identity records, transaction history, and session logs according to state compliance requirements. PayPal, Venmo, and Play+ activity tied to your account is logged and retained for the period our state obligations require. You have the right to request what we hold, correct errors in your record, and ask us to escalate a dispute to the relevant state authority if we can't resolve it between us.

Data Retention

We store identity documents and payment records as required by state law. Your PayPal, Venmo, and Play+ transaction history stays on file per our compliance retention schedule.

Cookie Policy

Our site uses cookies to keep your session active and hold your logged-in state across mobile and desktop. Manage cookie preferences directly in your browser or device settings.

Account Security

Two-step verification is available on your scorito login. We strongly recommend enabling it, especially if you access your account across multiple devices or alternate between the app and browser.

Requesting Changes

To update your registered name, address, or linked payment method, contact live chat with a valid government-issued ID. Changes go through our verification queue before they take effect.

Common Questions About Our Legal Terms

These are the questions we get most often about account terms, data rights, and how your location affects access. Our policies aren't one-size-fits-all — state law shapes what's available to you and how your account operates. If something isn't covered here, live chat or email support can go deeper on the specifics for your account and eligible region. Formal policy concerns go to our compliance team, which handles state-specific matters separately from day-to-day account help.

No. Access depends on local law. scorito is available only in eligible states where online casino and sportsbook activity is permitted under state rules. Confirm your state before opening an account.

We collect identity details, payment records, and session activity required to run a compliant account. PayPal, Venmo, and Play+ transaction logs are retained per state reporting requirements.

Contact live chat or email support directly. Confirm your identity, and we'll compile the records on file and deliver them within our standard processing window.

Withdrawals via PayPal, Venmo, or Play+ require the wallet or card to match your registered identity. A mismatch holds the payout until our compliance team confirms the details.

Start with our internal compliance team via live chat or email. If we can't resolve it, we direct you to the relevant state authority for your eligible region.

Yes, but updates require identity verification. Submit a request through live chat with a valid government-issued ID. Our team processes changes through the verification queue before anything takes effect.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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